Inbound Call Center Services

Inbound call centers are at the heart of the customer service experience. Companies that wish
to build close relationships with their customers should choose the right inbound call center
solutions to take their business to the next level.

Of all the business process outsourcing strategies available to American companies, inbound call
centers are the most important. For all the talk surrounding the use of social media, self-help
and virtual customer service platforms, Americans will always be more comfortable picking up
the phone and reaching a customer care agent.

Call Centers U.S. offers inbound call center services for companies that wish to extend their
reach by providing a dedicated customer care platform. Our inbound call center solutions allow
companies to do more than just offer support; we also offer reservation services, direct
response campaigns, lead generation, help desk operations, and overflow service. With our
diverse workforce, a company can quickly set up a nearshore bilingual call center at a fraction of
regular costs.

Our inbound call center technology is based on VoIP communications, ACD call routing,
predictive dialing, interactive voice response systems, and integration with customer
relationship management modules. We are ready to deliver the quality and professionalism that
modern companies require, and we stand ready to scale up our operations to accommodate
business needs.

The nearshore advantage of Call Centers U.S. means that our clients do not have to worry about
strange business hours or cultural affinity issues. Our multilingual contact agents love interacting
with customers from the United States, and they are sensitive to needs of the modern American
enterprise.

Companies that wish to boost overall productivity should strongly consider nearshoring their
inbound call centers. By connecting callers with the right agents, executives and managers will
have more time to focus on their operations.

The inbound communications solutions provided by Call Centers U.S. allow companies to
operate with peace of mind and without having to worry about turnover, training or technology
issues. All solutions can be fully customized and can operate on a 24/7 basis if needed.